Improving Clinical Outcomes with Enhanced Communication
Dianne Glasscoe Watterson RDH, BS, MBA
Every superb dental professional needs two things – excellent clinical or technical expertise and excellent communication skills. This seminar dissects some of the most challenging communication scenarios in the dental office, such as what to say when patients reject treatment recommendations or x-rays. Other topics include one-on-one communication about patient homecare, barriers to communication, and reducing disappointments. Every attendee will gain useful information to improve his/her own communication skills. Doctors and all staff members can benefit from this seminar.
- Understand the cycle of communication
- Recognize barriers to communication
- Reduce disappointments through improved communication
- Learn how better communication will improve patient outcomes
Download "Reactivation Protocol"